Refund Policy

Overview

At Wilnoxa, we are committed to providing high-quality online education services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our courses and services.

By enrolling in any of our courses or purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Eligibility for Refunds

Course Enrollments

Refund eligibility depends on the timing of your request and the extent of course content accessed:

• Within 7 Days of Purchase: Full refund available if less than 20% of course content has been accessed or downloaded
• 8-14 Days After Purchase: Partial refund of 50% available if less than 30% of course content has been accessed
• After 14 Days: No refunds available regardless of course completion status

Subscription Services

For recurring subscription-based access:

• Refunds may be requested within 7 days of the initial subscription charge
• Renewal charges are non-refundable unless requested within 48 hours of the renewal date
• Cancellations prevent future charges but do not trigger automatic refunds for the current period

Bundle Packages

Course bundles and package deals follow these guidelines:

• Refunds calculated based on individual course prices, not bundle discount price
• If any single course in the bundle has been substantially accessed, the entire bundle becomes non-refundable
• Bundle refunds must be requested within 7 days of purchase

Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

• Completed courses where a certificate of completion has been issued
• Courses purchased during promotional periods or with special discount codes
• Individual course modules or lessons purchased separately
• Downloadable resources, materials, or templates once downloaded
• One-on-one tutoring sessions or live webinar attendance
• Membership fees after the initial 7-day period
• Third-party services or products sold through our platform
• Gift purchases or vouchers once redeemed

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at help@Wilnoxa.pro
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant details about technical issues or concerns
4. Wait for acknowledgment of your request within 2 business days

Processing Timeline

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to the original payment method used
• Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear
• You will receive email confirmation once the refund has been processed

Required Information

To expedite your refund request, please provide:

• Full name associated with the account
• Email address used for registration
• Order or transaction number
• Date of purchase
• Course or service name
• Detailed explanation of your refund reason

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent access to course content:

• Contact technical support immediately for assistance
• Refund eligibility may be extended if the issue cannot be resolved within 72 hours
• Documentation of the technical problem may be required
• We reserve the right to offer alternative solutions before processing refunds

Course Quality Concerns

If you believe a course does not meet the described quality or content:

• Provide specific details about the discrepancies
• Allow us to review your concerns and offer corrections or alternatives
• Refunds may be considered if the course materially differs from its description

Medical or Emergency Situations

We understand that unforeseen circumstances may arise:

• Medical emergencies or significant life events may be considered on a case-by-case basis
• Documentation may be required to verify the circumstances
• Alternative arrangements such as account credits or extended access may be offered

Partial Refunds and Credits

In certain situations, we may offer partial refunds or account credits:

• Partial Refunds: Calculated based on unused portion of the service or unaccessioned content
• Account Credits: May be offered as an alternative to monetary refunds, valid for 12 months
• Course Transfers: Option to transfer enrollment to a different course of equal or lesser value
• Extended Access: Additional time to complete a course instead of a refund

Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider:

• Most issues can be resolved through direct communication
• Chargebacks may result in immediate account suspension
• Disputed charges will be addressed with supporting documentation
• Account access may be permanently revoked if chargebacks are found to be unjustified

Modification of Services

If we make significant changes to a course after your purchase:

• Enrolled students will be notified in advance
• Access to the original version may be maintained if feasible
• Refunds may be available if changes substantially alter the course value or content
• Minor updates and improvements do not qualify for refunds

Account Termination

If your account is terminated for violation of our Terms of Service:

• No refunds will be issued for any remaining subscription period
• Access to all purchased content will be immediately revoked
• Pending refund requests will be denied
• Account credits will be forfeited

Currency and Exchange Rates

For international transactions:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations between purchase and refund are not compensated
• Currency conversion fees charged by your bank are non-refundable
• Processing fees may be deducted from refund amounts

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: help@Wilnoxa.pro
• Phone: +60 33 371 4653
• Address: 37-1, Jalan Pandan Prima 1, Dataran Pandan Prima, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM local time.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Material changes to this policy will be communicated via email to registered users.

Governing Principles

This Refund Policy is designed to balance:

• Fair treatment of customers who have legitimate concerns
• Protection against abuse of refund privileges
• Sustainability of our educational services
• Compliance with applicable consumer protection standards

We strive to handle all refund requests fairly and promptly while maintaining the quality and availability of our educational offerings.